James UX

 
James Kasinathan

BSEng (Hons), MBA (Tech Man)
 
User Experience & Service Design Consultant

Making the complex simple

A widely proven user experience and service design specialist with over twelve years of experience in conducting user research, designing and evaluating digital products and services across financial institutions and telecommunications.
 
James was a senior consultant at the Hiser group (Australia's premier user experience company) for several years. He also worked with two large federal government agencies (Centrelink & ABS) within their corresponding user centred design teams.

Services

1

Insight into users

 
Contextual inquiries
 
Business model canvas

Focus groups/workshops

Scenarios & storyboards

User interviews/surveys

Personas & archetypes
 
Customer journeys maps
 
Service design blueprint

2

Design with users

 
Wireframes
 
Prototyping (lo-fi/hi-fi)
 
Information Architecture
 
Paper mock-ups
 
Collaborative design sessions
 
Participatory design sessions
 
Design thinking activities
 
Sketching

3

Evaluate with users

 
Experience testing

SUS Survey

Remote experience testing

Online user panels

Eye tracking analysis

Expert & heuristic reviews
 
Card sorting
 
A/B testing

James had the pleasure of working with...

"James is one the best UX practitioners I have ever worked with, and one of few who shows both a genuine passion for his work and for customers' experiences. For James, UX is clearly not just a day job, but an inspiration, and this is something that was widely respected and recognised whilst James worked in my team.

I would highly recommend James to any organisation and would love to work with him again."

Stuart French - UX General Manager, Telstra Digital (2014)

"James was instrumental in being able to bring the requirements to life, primarily through introducing the team and stakeholders to user centric design principles and tools, but also by quickly becoming a valuable and essential member of the team, lending expertise in a number of areas.

James' designs were subsequently implemented into production, and now are being used by over five thousand Bankers at Westpac."

Jon Chung - Program Director, Westpac (2013)

UX Blog

Thoughts and musings

Let's chat

Leave a message if you have a project to discuss

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James Kasinathan

BSEng (Hons), MBA (Tech Man)

User Experience & Service Design Consultant

Making the complex simple

Services

1

Insight into users

2

Design with users

3

Evaluate with users

James had the pleasure of working with...

Stuart French - UX General Manager, Telstra Digital (2014)

Jon Chung - Program Director, Westpac (2013)

"James was instrumental in helping us understand the audience for our product. His research and insights were invaluable in setting the strategy and direction of the product. He is an experienced practitioner with a friendly and professional demeanour."

Ken Wong - UX Manager, Fairfax Media (2011)

UX Blog

Thoughts and musings

Latest news via Twitter

Let's chat

Leave a message if you have a project to discuss

James Kasinathan

BSEng (Hons), MBA (Tech Man) User Experience & Service Design Consultant

Making the complex simple

Services

1

Insight into users

2

Design with users

3

Evaluate with users

James had the pleasure of working with...

Stuart French - UX General Manager, Telstra Digital (2014)

UX Blog

Thoughts and musings

Latest news via Twitter

Let's chat

Leave a message if you have a project to discuss

BSEng (Hons), MBA (Tech Man)

User Experience & Service Design Consultant